Common problems and errors

Q. This installation cannot be used from this IP address, the security settings may not include this IP address

A. Within your installation settings you have the option to limit our service to only accept requests on that key that are coming from specified IP addresses. This is a security feature to prevent your key from being used anywhere other than where you intended. If you set this up and then get this error message it means an attempt has been made to use the service from another IP. The IP address will be detailed in the email.

Q. This installation cannot be used from this website—the security settings may not include this domain

A. Within your installation settings you have the option to limit our service to only accept requests on that key that are coming from specified website addresses. This is a security feature to prevent your key from being used anywhere other than the site you intended. If you set this up and then get this error message it means an attempt has been made to use the service from another website. The website address will be detailed in the email.

Q. The installation has reached its daily limit. Please check your settings or wait until tomorrow.

A. Each installation has a setting that dictates the total credit it can consume from the account on a single calendar day. This is a security setting to help protect your credit from being consumed too quickly. It can be changed by editing the installation in your dashboard.

Q. Your credit has run out

A. This means your account has run out of credit. An 'error message' email will be generated when a user tries to do a lookup. Simply sign in to your account to add more credit.